Shipping policy

Shipping Policy

1. Overview

Thank you for shopping with Luxorastores. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our website.

By placing an order, you agree to the terms in this policy. We aim to provide a smooth and reliable shipping experience. If you have any questions, feel free to contact us at [email protected].

2. Order Processing Time

  • All orders are processed within 1-2 business days.
  • Orders are not shipped or delivered on weekends or holidays.
  • If there is a high volume of orders, processing times may be delayed. In such cases, we will notify you via email.
  • Orders placed after 5:00 PM (PST) will be processed the next business day.

3. Shipping Rates & Delivery Estimates

  • Shipping is free for all orders within the United States.
  • We ship via UPS, FedEx, and DHL.
  • Estimated delivery times:
    • Standard Shipping: 3-7 business days
    • Expedited Shipping (if available): 2-3 business days
  • Delivery times are estimates only and may vary due to carrier delays, weather conditions, or unforeseen circumstances.

4. Shipment Confirmation & Tracking

  • Once your order is shipped, you will receive a Shipment Confirmation Email with a tracking number.
  • The tracking number will be activated within 24 hours of shipment.

5. Shipping Restrictions

  • We currently only ship within the United States.
  • We do not ship to P.O. Boxes, APO/FPO addresses, or international locations.

6. Lost or Delayed Shipments

  • If your package is delayed beyond the estimated delivery time, please check the tracking status.
  • If your order is marked as delivered but you have not received it, please:
    • Check with neighbours or household members.
    • Contact the shipping carrier directly for more details.
    • If the issue persists, contact us at [email protected].

7. Damages & Missing Items

  • Luxorastores is not liable for products lost or damaged during shipping.
  • If your order arrives damaged, please:
    • Take clear photos of the package and the damaged items.
    • Save all packaging materials.
    • Contact the shipping carrier to file a claim.
  • If you receive an order with missing items, contact us within 48 hours of delivery.

8. Address Accuracy & Changes

  • Customers are responsible for providing accurate shipping information at checkout.
  • If an incorrect address is provided, Luxorastores is not responsible for lost or undelivered packages.
  • Address changes cannot be made once an order has been shipped.

9. Returns Due to Failed Delivery

  • If a package is returned due to an incorrect address or failed delivery attempts, we will notify you.
  • Customers may be required to pay a re-shipping fee for orders returned due to incorrect addresses.

10. Contact Information

For shipping-related questions, please contact us:

Main Office:

1942 Broadway,

Boulder County

USA 80203

Email: [email protected]

Call us: 226 210 6758