Return & Refund Policy

At Luxorastores, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist you with returns, exchanges, and refunds.

1. Returns
Return Window: You have 14 days from the date of receiving your item to request a return.

Eligibility
We accept returns for defective products, as long as the issue is not caused by customer error. Items must be unused, unworn, with original tags, and in their original packaging. You must also provide a receipt or proof of purchase.

Please note: We do not accept returns for non-defective items due to customer-side issues such as ordering the wrong size, selecting the wrong color, or purchasing the incorrect item.

Return Process:

Contact us at [email protected] to initiate a return.
If your return is approved, we will send you a return shipping label and instructions on how and where to send your package.
Items sent back without prior approval will not be accepted.

Return Shipping: Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service.

Return Address:

Luxorastores

1942 Broadway,

Boulder County

USA 80203

Email: [email protected]

Call us: 226 210 6758

For any return inquiries, please email us at [email protected] or call +1 (226) 759-8260.

2. Damages and Issues
Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately at [email protected] so we can resolve the issue.

3. Exceptions / Non-Returnable Items
We do not accept returns on:

Perishable goods (food, flowers, plants).
Custom products (personalized or special orders).
Personal care items (beauty and hygiene products).
Final sale items and gift cards.

For any questions about specific items, contact us at [email protected].

4. Exchanges

We only allow exchanges for defective products.

If you received a defective item and wish to exchange it, please contact us at [email protected] to begin the process.

5. European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason.
The item must be unused, with original tags, and in its original packaging, along with proof of purchase.

6. Refunds
Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed within 10 business days to your original payment method.

Please note that banks and credit card providers may take additional processing time.

Late or Missing Refunds:

Check your bank statement.
Contact your credit card provider.
If more than 15 business days have passed since your refund approval, contact us at [email protected].

7. Contact Information
If you have any questions regarding our Return and Refund Policy, reach out to us: